Poly ATA 402 IP Adapter Quick Start Guide

POLY ATA 402 IP Adapter

Introduction

A VoIP (Voice over Internet Protocol) network can be connected to analog phones, fax machines, and other devices with the help of the small and multipurpose Poly ATA 402 IP Adapter. It allows companies to update their communication networks without having to replace their outdated analog equipment. The ATA 402 is easy to set up and integrates seamlessly with most SIP-based VoIP platforms, making it an ideal solution for small businesses or home offices looking to transition to IP-based communication.

CONTENTS

YOU WILL NEED

• Touch-tone phone
• Active Internet connection
• Access to the Internet via an Ethernet port on your router or modem
• (Optional) Internet phone service subscription
• (Optional) To wall-mount the ATA 402 device, two 5 mm (3/16 in.) screw and anchors (not supplied)

Specification

• Display: tilt-adjustable 3.5-inch grayscale LCD.
• Gigabit Ethernet: (10/100/1000 Mbps) is used for network connectivity.
• Audio: Wideband audio support with HD Voice.
• Ports:
  • Two Ethernet ports for the PC and LAN.
  • One 3.5mm headset port.
  • One RJ-9 handset port.
• Power: Ac adapter or Power over Ethernet (PoE) is supported.
• Compatibility: Compatible with various SIP-based systems including Nextiva’s VoIP platform.
• Measurements: 7.5 x 7.1 x 6.1 in.
• Weight: 2.2 pounds
• Certification: FCC, CE, and RCM compliance are among the certifications.

Features

• High Definition Audio Quality: offers wideband audio support and exceptional audio clarity.
• User-Friendly Interface: 3.5-inch grayscale LCD that is simple to use and has a 4-way navigation button.
• Ethernet-based power (PoE): enables data and power delivery over a single Ethernet wire, simplifying setup.
• Personalized Line Keys: Features including call transfer, hold, and conference can be quickly accessed using programmable keys.
• Headset compatibility: supports a large variety of hands-free communication headsets.
• Security at the Enterprise Level: Integrated security measures to safeguard data and calls.
• Smooth Integration: Completely compatible with the cloud-based communication platform from Nextiva.
• Energy-Saving: made with low power consumption in mind, which lowers operating expenses.
• Absent Power: Verify that your network switch supports PoE if you plan to use it. Make sure the AC adapter is plugged in correctly if you’re using one.
• Absent Audio: Verify that the headset or phone is firmly attached. Using the controls on the phone, change the volume settings.
• Bad Call Quality: Make sure your internet connection satisfies VoIP requirements and is reliable. Look for interference or network congestion.

Safety Information

• Use the original power adapter (5V DC, 1A) only. Keep it away from water and excessive humidity.
• Keep it away from heat sources like radiators and direct sunshine. Place on a level, sturdy surface.
• Don’t disassemble; there are no pieces that can be used.
• Keep away from kids and dogs because of the small parts hazard.
• In order to avoid electrical harm, use a surge protector.
• Protect your VoIP account by using strong passwords and updating firmware frequently for security patches.

Important Warning

• Only use the original 5V DC, 1A power adaptor. It should not be near water or high humidity.
• Keep it out of direct sunlight and heat sources like radiators. Put on a stable, level surface.
• Avoid disassembling it because there are no usable parts.
• Keep children and pets away due to the risk of small parts.
• Use a surge protector to prevent electrical damage.
• Use strong passwords and update firmware often for security patches to safeguard your VoIP account.

Cabling

LED

• Off: No Power
  • Solid green: Powered on and working
  • Flashing green: Searching tor a □ HCP IP address
  • Flashing orange: Upgrading (Do not unplug power.)
  • Solid red: Not operational
• Flashing green (fast blinking): Data activity on the LAN Ethernet port
• Flashing green (fast blinking): Data activity on the PC Ethernet port
• Off: Port service not available
  • Solid green: Phone ready (standby)
  • Flashing green: Phone in use

ATA system web interface

• From a phone attached to the ATA device, dial *** to access the ATA config attendant.
• Choose 1 to hear the IP address of the ATA device.
• Enter the ATA device IP address in a local PC web browser.
• When prompted, enter admin for the user name and admin for the password.

Troubleshooting

• Verify that the power adapter is connected correctly.
• Try a different PoE (Power over Ethernet) switch or Ethernet cable.
• Check a different power source.
• Make sure the Ethernet wire is firmly inserted, and confirm that VoIP service is operational by contacting your provider.
• Unplug the ATA for 30 seconds to restart it.
• Verify the stability and speed of your internet connection.
• Minimize network congestion by avoiding large downloads when on the phone.
• Update the firmware (if the supplier offers it).
• Minimize network congestion by avoiding large downloads when on the phone.
• Update the firmware (if the supplier offers it).
• Verify that the SIP settings are right (given by your VoIP provider).
• Verify the firewall’s configuration to permit VoIP communication on ports 5060 and UDP.
• If the problem continues, contact the service provider.

Warranty

Details of Coverage
Standard Warranty: a one-year, region-specific limited hardware warranty

What’s Included
Flaws in the craftsmanship or materials malfunctions when used normally

Not Included
Physical harm from spills, drops, and power spikes. Unauthorized repairs or alterations. Use with accessories that aren’t certified

How to Make a Warranty Claim
Find the serial number (either in Settings > Status or on the phone’s back).

Speak with Support

• Nextiva Support: support.nextiva.com
• Poly Support: support.poly.com

PDF

Poly ATA 402 IP Adapter quick start guide

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