POLY CCX 350 Business Media Phone User Manual

POLY CCX 350 Business Media Phone

Introduction

A feature-rich and adaptable communication tool, the Poly CCX 350 Business Media Phone is made for contemporary offices. It offers smooth connection with top Unified Communications (UC) platforms like Microsoft Teams, Zoom, and RingCentral, fusing the versatility of a softphone with the capability of a desk phone. Professionals’ productivity and teamwork are improved with the CCX 350’s user-friendly touchscreen interface, excellent audio quality, and compatibility for multimedia apps. It’s perfect for companies seeking a dependable, approachable way to improve communication.

Specification

• Display: tilt-adjustable 3.5-inch grayscale LCD.
• Gigabit Ethernet: (10/100/1000 Mbps) is used for network connectivity.
• Audio: Wideband audio support with HD Voice.
• Ports:
  • Two Ethernet ports for the PC and LAN.
  • One 3.5mm headset port.
  • One RJ-9 handset port.
• Power: Ac adapter or Power over Ethernet (PoE) is supported.
• Compatibility: Compatible with various SIP-based systems including Nextiva’s VoIP platform.
• Measurements: 7.5 x 7.1 x 6.1 in.
• Weight: 2.2 pounds
• Certification: FCC, CE, and RCM compliance are among the certifications.

Features

• High Definition Audio Quality: offers wideband audio support and exceptional audio clarity.
• User-Friendly Interface: 3.5-inch grayscale LCD that is simple to use and has a 4-way navigation button.
• Ethernet-based power (PoE): enables data and power delivery over a single Ethernet wire, simplifying setup.
• Personalized Line Keys: Features including call transfer, hold, and conference can be quickly accessed using programmable keys.
• Headset compatibility: supports a large variety of hands-free communication headsets.
• Security at the Enterprise Level: Integrated security measures to safeguard data and calls.
• Smooth Integration: Completely compatible with the cloud-based communication platform from Nextiva.
• Energy-Saving: made with low power consumption in mind, which lowers operating expenses.
• Absent Power: Verify that your network switch supports PoE if you plan to use it. Make sure the AC adapter is plugged in correctly if you’re using one.
• Absent Audio: Verify that the headset or phone is firmly attached. Using the controls on the phone, change the volume settings.
• Bad Call Quality: Make sure your internet connection satisfies VoIP requirements and is reliable. Look for interference or network congestion.

Signing In and Out

Sign in to your Microsoft account to use your phone.

Sign In Using a Web Browser

• Select Refresh code.
• In a web browser, enter the provided URL.
• Enter the code.
• Sign in to your Microsoft account.

Sign Out

• Select Menu > Settings > Sign out .

Audio Calls

View recent and missed calls, redial contacts, and place calls.

Call a Contact

• Do one of the following:
  • Pick up the handset.
  • Press the headset or speakerphone icon on the phone.
    Select Make a Call .
• Search for and select a contact.
• Next to the contact’s name, select Call .

Dial a Phone Number

• Do one of the following:
  • Pick up the handset.
  • Press the headset or speakerphone icon on the phone.
  • Select Make a Call .
• Select Dialpad .

• Enter a phone number.
• Select Call .

Transfer a Call

• In a call, select More Options .
• Select Transfer .
  • The call is placed on hold.
• Select Transfer now.
• Search for and select a contact.
  • The call transfers to the selected contact.

Put a Call on Hold

• In a call, select More Options .
• Select Put call on hold.

Presence Status

Set your Teams status and status message from your phone.

Change Your Presence Status

• Select Menu .
• Select your current status.
• From the status list, choose a new status.

Set a Status Message

• Select Menu
• Select Set status message .
• Enter a message and select Submit

Voicemail

Check your voicemail from the Voicemail screen. If enabled, the phone also transcribes your voicemail messages.

Check Your Voicemail

• Select Voicemail .
• Select a message from the list.
• If enabled, you can read the transcribed message from your phone.

Getting Help

• Visit Poly Support for help with setting up and using your phone.

Microsoft Teams Help

• For more information, see the Phones for Microsoft Teams help site.

Poly Documentation Library

• For more information on phone settings, see the Poly CCX Business Media Phones with
• Microsoft Teams User Guide.

PDF

POLY CCX 350 Business Media Phone User Manual

FAQs