Poly Edge E220 Nextiva IP Desk Phone User Manual

Poly Edge E220 Nextiva IP Desk Phone

Introduction

A cutting-edge, feature-rich VoIP (Voice over Internet Protocol) phone made for small to medium-sized enterprises is the Poly Edge E220 Nextiva IP Desk Phone. It has easy-to-use controls, crystal-clear audio, and a smooth connection to Nextiva’s cloud-based communication system. The Poly Edge E220’s sophisticated features and streamlined design let professionals communicate more easily and be more productive.

Specification

• Display: tilt-adjustable 3.5-inch grayscale LCD.
• Gigabit Ethernet: (10/100/1000 Mbps) is used for network connectivity.
• Audio: Wideband audio support with HD Voice.
• Ports:
  • Two Ethernet ports for the PC and LAN.
  • One 3.5mm headset port.
  • One RJ-9 handset port.
• Power: Ac adapter or Power over Ethernet (PoE) is supported.
• Compatibility: Compatible with various SIP-based systems including Nextiva’s VoIP platform.
• Measurements: 7.5 x 7.1 x 6.1 in.
• Weight: 2.2 pounds
• Certification: FCC, CE, and RCM compliance are among the certifications.

Features

• High Definition Audio Quality: offers wideband audio support and exceptional audio clarity.
• User-Friendly Interface: 3.5-inch grayscale LCD that is simple to use and has a 4-way navigation button.
• Ethernet-based power (PoE): enables data and power delivery over a single Ethernet wire, simplifying setup.
• Personalized Line Keys: Features including call transfer, hold, and conference can be quickly accessed using programmable keys.
• Headset compatibility: supports a large variety of hands-free communication headsets.
• Security at the Enterprise Level: Integrated security measures to safeguard data and calls.
• Smooth Integration: Completely compatible with the cloud-based communication platform from Nextiva.
• Energy-Saving: made with low power consumption in mind, which lowers operating expenses.
• Absent Power: Verify that your network switch supports PoE if you plan to use it. Make sure the AC adapter is plugged in correctly if you’re using one.
• Absent Audio: Verify that the headset or phone is firmly attached. Using the controls on the phone, change the volume settings.
• Bad Call Quality: Make sure your internet connection satisfies VoIP requirements and is reliable. Look for interference or network congestion.

Important Warnings

• Environment & Power
  
  • Use only the certified PoE switch or the original power adapter. Steer clear of moisture and extremely high or low temperatures as these can harm electronics.
• Security & Networking
  
  • Make that VoIP traffic (SIP/UDP ports) is permitted by your firewall and VPN. Update firmware frequently to guard against security flaws.
• Physical Care
  
  • Disassembling the phone will void the warranty. In order to avoid electrical harm, use a surge protector.

How To Use

• Fundamental Call Functions: To answer or end a call, use the speakerphone button or handset.
• Call Transfer: Click Transfer, then select the extension and finish the transfer.
• Conference Call: Use the Conference button to combine calls.
• Access to Voicemail: Click the “Messages/Envelope” button and adhere to the instructions.
• Changing the Display: Ringtone, and Volume To change preferences, use the Settings (gear icon).

Warm transferring calls

• A warm transfer involves speaking with the person to whom you are transferring the call.
• While on a call, press the Transfer button.
• Dial a number or select from the Directory and press Send.
• After speaking with the receiving party, press the Transfer button again to complete the transfer.

Blind transferring calls

• A blind transfer involves transferring the call to another number without speaking to the receiving party, regardless of whether or not they answer.
• While on a call, press the BlindX soft key.
• Dial a number or extension.
• Press the Enter soft key immediately to complete the transfer.

Accessing call history

• Press the Recent soft key.
• Select the Type soft key to see call lists.
• Use the down and up arrow keys to scroll through each list.

Initiating a conference call

• While on a call, press the More soft key and select Conference.
• Dial a number or select from Directory and press Send.
• Once the recipient answers, press the
• Conference so key again to merge the calls together.

Checking voicemail

• Press the VM soft key, or dial *86.
• Enter your voicemail PIN.
• Press 1 to listen to new or saved voicemails.

Troubleshooting

• Display Problems (Frozen or Blank Screen) Unplug the phone for 30 seconds to restart it.
• Do a factory reset (see below) if the problem continues.
• Unable to Sign Up for Nextiva VoIP Service Verify that the SIP credentials you gave by Nextiva are accurate.
• Verify the network configuration (unless you are using a static IP, DHCP should be enabled).
• Get in touch with Nextiva Support if registration keeps failing. If the phone is not responding, perform a factory reset.
• Advanced Settings (if requested, provide the admin password). Go to the Reset to Factory Defaults option.
• Verify the reset, which will remove all personalized settings.
• No Power or Unable to Turn on the Phone Make sure the power adapter is firmly attached.
• If you’re using a PoE (Power over Ethernet) switch, try a different Ethernet cable.
• To rule out electrical problems, test a different power source.
• Poor call quality or no audio Make that the phone base and handset are attached correctly.
• Verify your network’s bandwidth because poor bandwidth can lead to audio problems.
• Make sure the firmware is current; Nextiva could need particular versions.

Warranty

• A one-year limited warranty is usually included with the Poly Edge E220 (check your buying terms).
• Defects in craftsmanship or materials are covered, but not: damage brought on by abuse, mishaps, or unapproved alterations. problems brought on by third-party software or accessories.

How to Make a Warranty Claim: Present evidence of purchase to your Nextiva provider or Poly Support. Be ready to give the phone’s serial number, which may be found on the rear.

PDF

Poly Edge E220 Nextiva IP Desk Phone user manual

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